{"id":134,"date":"2020-03-15T01:16:27","date_gmt":"2020-03-15T00:16:27","guid":{"rendered":"http:\/\/hulwat.ibg-net.cz\/~vigo\/ibgnet\/?page_id=134"},"modified":"2024-09-27T11:56:33","modified_gmt":"2024-09-27T09:56:33","slug":"podpora","status":"publish","type":"page","link":"https:\/\/www.ibg-net.cz\/?page_id=134","title":{"rendered":"Podpora"},"content":{"rendered":"\n

Jak prob\u00edh\u00e1 platba za Va\u0161e slu\u017eby?<\/strong><\/h4>\n\n\n\n

Platby za na\u0161e slu\u017eby prob\u00edhaj\u00ed m\u011bs\u00ed\u010dn\u011b p\u0159edem. Je mo\u017en\u00e9 zaplatit tak\u00e9 s ro\u010dn\u00edm p\u0159edstihem, v tomto p\u0159\u00edpad\u011b je sleva z celkov\u00e9 \u010d\u00e1stky dv\u011b m\u011bs\u00ed\u010dn\u00ed platy. Platit m\u016f\u017eete na n\u00e1\u0161 bankovn\u00ed \u00fa\u010det \u010d\u00edslo 198831810\/0600.<\/p>\n\n\n\n

Jak\u00fd m\u00e1m pou\u017e\u00edt Variabiln\u00ed symbol pro zas\u00edl\u00e1n\u00ed plateb?<\/strong><\/h4>\n\n\n\n

Variabiln\u00ed symbol je \u010d\u00edslo Va\u0161\u00ed AKTU\u00c1LN\u00cd faktury a to i v p\u0159\u00edpad\u011b zakl\u00e1d\u00e1n\u00ed trval\u00e9ho p\u0159\u00edkazu.<\/p>\n\n\n\n

V p\u0159\u00edpad\u011b, \u017ee nastala porucha slu\u017eby, kam takovou poruchu mohu nahl\u00e1sit?<\/strong><\/h4>\n\n\n\n

Obra\u0165te se pros\u00edm na na\u0161\u00ed Technickou podporu na \u010d\u00edsle 474 770 600<\/p>\n\n\n\n

Za jakou dobu jste schopni m\u011b p\u0159ipojit k internetu?<\/strong><\/h4>\n\n\n\n

Instalace prob\u00edhaj\u00ed zpravidla do jednoho t\u00fddne, maxim\u00e1ln\u011b do 14 dn\u016f. Z\u00e1le\u017e\u00ed na po\u010dtu z\u00e1kazn\u00edk\u016f p\u0159ed V\u00e1mi, ale samoz\u0159ejm\u011b se sna\u017e\u00edme V\u00e1s p\u0159ipojit co nejd\u0159\u00edve. V p\u0159\u00edpad\u011b z\u00e1jmu o rychl\u00e9 p\u0159ipojen\u00ed V\u00e1m m\u016f\u017eeme nab\u00eddnout express instalaci do 48 hod. ve v\u0161edn\u00ed dny, kter\u00e1 je zpoplatn\u011bn\u00e1 \u010dastkou 480,- K\u010d v\u010detn\u011b DPH.<\/p>\n\n\n\n

Jak\u00fd je server p\u0159\u00edchoz\u00ed a odchoz\u00ed po\u0161ty a DNS servery?<\/strong><\/h4>\n\n\n\n

P\u0159\u00edchoz\u00ed po\u0161ta: mail.ibg-net.cz
Odchoz\u00ed po\u0161ta: mail.ibg-net.cz<\/p>\n\n\n\n

DNS servery: 10.10.0.2, 217.75.222.1, 217.117.216.7<\/p>\n\n\n\n

Kde v\u0161ude m\u00e1te pokryt\u00ed?<\/strong><\/h4>\n\n\n\n

Pokryt\u00ed je vyzna\u010deno v map\u011b pokryt\u00ed<\/a>.<\/p>\n\n\n\n

S kolika u\u017eivateli sd\u00edl\u00edm \u0161\u00ed\u0159ku p\u00e1sma pro p\u0159\u00edstup na internet a jak\u00e1 je pr\u016fm\u011brn\u00e1 p\u0159enosov\u00e1 rychlost?<\/strong><\/h4>\n\n\n\n

Sd\u00edlen\u00ed \u0161\u00edrky p\u00e1sma mezi z\u00e1kazn\u00edky tzv. agregaci nepou\u017e\u00edv\u00e1me. Rychlosti se pohybuj\u00ed mezi 5 a 40 Mbps.<\/p>\n\n\n\n

Existuje limit na p\u0159enos dat sm\u011brem od klienta\/ke klientovi?<\/strong><\/h4>\n\n\n\n

Limit neexistuje.<\/p>\n\n\n\n

Jak zm\u011b\u0159\u00edm rychlost sv\u00e9ho internetov\u00e9ho p\u0159ipojen\u00ed?<\/strong><\/h4>\n\n\n\n

Svoj\u00ed aktu\u00e1ln\u00ed rychlost si m\u016f\u017eete zm\u011b\u0159it na speedtest<\/a>.<\/p>\n\n\n\n

Je mo\u017en\u00e9 od V\u00e1s z\u00edskat ve\u0159ejnou IP adresu?<\/strong><\/h4>\n\n\n\n

Ano, ve\u0159ejn\u00e9 IP adresy na\u0161im z\u00e1kazn\u00edk\u016fm poskytujeme. Pro v\u00edce informac\u00ed n\u00e1s kontaktujte.<\/p>\n\n\n\n

N\u00e1vody<\/h2>\n\n\n\n
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IBG-NET Webmail<\/a><\/blockquote>